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FINRA Rule 4513
The records must be kept in a separate file or a separate record with a clear reference to the files containing the correspondence connected with such complaints.
It is acceptable to make the records promptly available at the office rather than store them there.
The records must be preserved for a period of at least four (4) years.
For the purposes of this rule a customer complaint is defined as any grievance by a customer involving the activities of the member firm or a person associated with it and connected to:
of that customer.
FINRA alleges the firm did not fingerprint and properly screen non-registered associated persons based in foreign locations as required by its rules.
Julie DiMauro3 min read
Disciplinary decisions issued August 10 – 16, 2024.
Thomas Hyrkiel4 min read
BCPs can help your organization deal with difficult situations, ensuring it can continue to function with as little disruption as possible.
Julie DiMauro<1 min read
Disciplinary decisions issued August 3 – 9, 2024.
Thomas Hyrkiel3 min read
Disciplinary decisions issued July 27 – August 2, 2024.
Thomas Hyrkiel5 min read
The firm was one of several businesses recently censured for a failure to maintain well-functioning and appropriate WSPs.
Julie DiMauro5 min read
Disciplinary decisions issued July 20 – 26, 2024.
Thomas Hyrkiel2 min read
Commerce presses on with measures on AI risk mitigation, adding to a slew of measures this year from US regulatory agencies.
Julie DiMauro4 min read
Further Reading